Welcome to our online store!

Cartoon man sitting on a chair with "I Want Chair.com" logo, highlighting ergonomic office furniture needs.
Cartoon man sitting on a chair with "I Want Chair.com" logo, highlighting ergonomic office furniture needs.

Privacy Policy

Effective date: October 21, 2026. Last updated: October 21, 2026.

This Privacy Policy explains how Iwantchair.com (“we”, “us”) collects, uses and protects information when you visit www.iwantchair.com (the “Site”).

Information we collect

  • Contact form on our Contact Us page: your name, email address, subject and message. Submissions are emailed to our sales team and kept in the website database so we can reply.
  • Newsletter sign-up on our home page: your email address, which is stored in the website database so we can send you updates.
  • Customer account and order history if you create an account at checkout or on My Account.
  • Order details you provide at checkout, such as your name, billing and shipping address, email and phone number. Card payments are processed by our payment provider; we do not store full card numbers on this Site.
  • If you email or call us directly, we receive the details you choose to share.
  • Technical data sent automatically by your browser, such as IP address, browser and device type, pages viewed and the referring page. This is collected by our hosting, security and analytics services.

How we use information

  • To answer your enquiries and provide the services you ask for.
  • To process and deliver orders and handle returns.
  • To send newsletters or updates you have signed up for; you can unsubscribe at any time.
  • To operate, secure and improve the Site and understand how it is used.
  • To meet legal, tax and record-keeping obligations.

We do not sell your personal information.

Service providers

  • Website hosting and content delivery/security (Cloudflare).
  • Email delivery for messages sent from the Site (our outgoing mail service).
  • Google Analytics 4 (G-7BZN58X9QM, G-BS1HP4SK3Z), which uses cookies to measure visits in aggregate. See how Google uses data.
  • Google Ads conversion tracking and remarketing tags (loaded directly and through Google Tag Manager), which measure whether visits from our ads lead to purchases and may set cookies such as _gcl_au
  • Google Merchant Center (Google Listings & Ads), which shows our products on Google
  • Google reCAPTCHA, which protects our forms from spam and is subject to the Google Privacy Policy and Terms.
  • Stripe, which processes card, Apple Pay and Google Pay payments at checkout. Your card details go directly to Stripe and are not stored on this Site.
  • Shipping services (ShipStation and WooCommerce Shipping), which receive your name, shipping address and order contents to create shipping labels and tracking.
  • Abandoned-cart reminders: if you enter your email address at checkout but do not complete your order, the Site may store your cart and email address and send you a reminder about it. You can ignore or unsubscribe from these reminders.
  • Jetpack and WooCommerce Analytics (Automattic), which collect aggregate statistics about visits and store activity.
  • EWWW Image Optimizer (Easy IO), which delivers optimized images for the Site from its content delivery network.
  • Embedded videos (for example YouTube) on our Instructional Videos page, which may receive your IP address and set cookies when the video loads or plays.

These providers process information on our behalf and only as needed to provide their services. We may also disclose information if required by law.

Cookies

We use cookies and similar technologies as described in our Cookie Policy.

How long we keep information

We keep enquiries and related records only as long as needed for the purpose they were collected for, and for any period required by law, and then delete them.

Security

The Site is served over HTTPS and we use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.

Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, you may have additional rights under state law. Contact us using the details below and we will respond within a reasonable time.

Children

The Site is not directed to children under 13 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it was last changed.

Contact us

Iwantchair.com
20-20 129th Street, College Point, NY 11356
Email: sales@iwantchair.com
Phone: (844) 624-2477

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