We want you to be able to shop worry-free. We offer free returns within 30 days of receipt. All we ask is the returns to be in the original packaging and in new condition.
We strongly suggest you hold on to the box in case a return is necessary.
You must obtain a return authorization to activate your 30-day return. Please contact our Customer Care department to receive your return authorization number.
All shipping costs and arrangements associated with returned merchandise will be the customer’s responsibility unless otherwise verified with a Customer Service Representative.
Any item(s) being returned must be in its new/ original condition and packaging as received unless returning a damaged item.
Merchandise reported in perfect condition at the time of delivery by the customer will not be accepted back if returned in damaged condition.
If there is a discrepancy or damage to a shipment, it must be reported upon delivery. A photo (or video) of the damaged item(s) or discrepancy will be required within 24 hours from the time the merchandise is received. All original packaging material, boxes, and documentation must be kept for the return of incorrect or damaged shipments. We will attempt to resolve the issue with damage or discrepancy by first sending out replacements parts needed to remedy the issue. If the parts will not resolve the issue, arrangements will then be made for the pick-up and exchange of the item.
If the merchandise was originally shipped via freight service (LTL) under our Free Shipping promotion, the initial shipping charges will be $150.00+ and deducted from the refund should you decide to return the product. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs.)
“Free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, address correction fee, return-shipping, customs and/or import/export fees, that get applied to the shipment after release.
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer. A return shipping fee of $75.00 will be charged for item(s) being refused or returned on our account without our authorization with ground service. Charges of $250+ will be applied if the merchandise refused shipped via LTL/special freight.
Any carrier charges incurred due to an incorrect or incomplete delivery address will be the customer’s responsibility.
Shipping addresses cannot be changed once the carrier is in possession of the merchandise.